| | | | | | | |  | ITEM 18.
Procurement Management - Consent |
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| | | | | | | | | DATE: | April 2, 2024
| | DEPARTMENT: | Procurement Management
| | REQUESTER: | Mary Tucker
| | TITLE: | Award Contract for Answering Services for After-Hours Calls - Countywide |
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| | | | | | | | | I. | MOTION REQUESTED | | | A) Award Request for Proposal No. RFP240008BJB, Answering Services for After-Hours Calls-Countywide to Direct Interactions, Inc. for the answering services of after-hours calls, on an as-needed basis, for an initial term of three years, as approved in the departments’ annual adopted budgets. Individual purchases in excess of $100,000.00 will be presented to the Board for approval.
B) Authorize the Chair to execute the contract documents on behalf of the Board of County Commissioners.
C) Grant the County Manager or designee the authority to renew the contract for up to two additional one-year periods, and to execute all associated documents, as approved in the departments’ annual adopted budgets, if doing so is in the best interest of Lee County, and there are no cost increases associated with the renewal(s). |
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| | | | | | | | | II. | ITEM SUMMARY | | | Awards a contract to Direct Interactions, Inc. for answering services for after-hours calls countywide on an as-needed basis for an initial period of three years with an option to renew the contract for up to two additional years. Departments using these services include Animal Services, Utilities and Solid Waste. Total expenditures under this contract during Fiscal Year 2022-2023 were approximately $117,856.29. |
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| | | | | | | | | III. | BACKGROUND AND IMPLICATIONS OF ACTION |
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| | | | | | | | | | A) | Board Action and Other History | | | | On October 24, 2023, Procurement Management issued a Request for Proposal No. RFP230596BJB for Answering Services for After-Hours Calls – County Wide. On the solicitation deadline of December 8, 2023, Procurement Management received three submittals.
An evaluation meeting was held on January 9, 2024, during which the Evaluation Committee considered criterion listed in the solicitation request including such items as: Relevant Experience, Company Resources and Capabilities, Plan of Approach, Price and Local Vendor Preference. Based on the information submitted by the proposers, the Committee reached a consensus to recommend the award of a contract to Direct Interactions, Inc. |
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| | | | | | | | | | A) | Current year dollar amount of item:
| See Comments below. | | | B) | Is this item approved in the current budget? | | | | C) | Is this a revenue or expense item? | Expense | | | D) | Is this Discretionary or Mandatory? | Discretionary | | | E) | Will this item impact future budgets?
If yes, please include reasons in III(D) above.
| | | | F) | Fund: Various funds.
Program:
Project:
Account Strings: | | | G) | Fund Type? | Other: Various Department Funds | | | H) | Comments:
Expenditures will be on an as-needed basis, as approved in the departments' annual adopted budgets. |
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| REVIEWERS: | | Department | Reviewer | Action | Date | | Procurement Management | Tucker, Mary | Approved | 3/20/2024 - 3:19 PM | | Budget Services | Henkel, Anne | Approved | 3/21/2024 - 9:15 AM | | Budget Services | Winton, Peter | Approved | 3/21/2024 - 10:03 AM | | County Attorney | Holborn , Robert | Approved | 3/21/2024 - 1:50 PM | | County Manager | Winton, Peter | Approved | 3/22/2024 - 8:51 AM |
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